GENERAL TERMS AND CONDITIONS OF SALE – BELLEROSE
Version applicable as from 01/07/2026
ARTICLE 1 – PURPOSE AND SCOPE OF APPLICATION
1.1 These General Terms and Conditions of Sale (hereinafter the “General Terms and Conditions”) govern the sales concluded between:
- the Belgian company BELLEROSE BELGIUM SA, whose registered office is located at Chaussée de Waterloo 1213, 1180 Uccle, Belgium, registered with the Crossroads Bank for Enterprises under number 0442.058.395 and registered with Refashion under number IDU FR385250_11TQET (hereinafter “Bellerose”),
- and any natural person acting for private and non-professional purposes, having the status of consumer within the meaning of the Belgian Code of Economic Law (hereinafter the “Customer”).
1.2 These General Terms and Conditions apply exclusively to sales carried out via the official Bellerose website accessible at the following address: bellerose.com (hereinafter the “Website”). They do not apply to purchases made in physical stores, from third-party resellers, or via any other distribution channel.
1.3 These General Terms and Conditions define the rights and obligations of the parties in the context of the online sale of the products offered on the Website (hereinafter the “Products”).
1.4 Any Order placed on the Website implies the Customer’s full, complete and unconditional acceptance of these General Terms and Conditions.
1.5 The applicable General Terms and Conditions are those in force at the time of validation of the Order by the Customer. Bellerose reserves the right to modify them at any time. The modifications shall not affect Orders already validated.
1.6 The Products offered on the Website are exclusively intended for personal and non-professional use. The Products may only be purchased for personal use. Bellerose may refuse any Order whose quantity or frequency reasonably suggests an intention of professional resale.
1.7 The Website is reserved for natural persons aged at least eighteen (18) years, having the legal capacity to contract and acting as consumers for their personal needs. Any purchase made for professional purposes or for resale, as well as any use of the Website for commercial purposes, is excluded.
Bellerose reserves the right to refuse or cancel any Order presenting an abnormal nature (in particular unusual quantities for personal use or multiple Orders relating to the same Products) or presumed to be fraudulent, unlawful or linked to a resale activity.
1.8 The delivery country is proposed by default on the Website and may be modified manually by the Customer before validation of the Order. The list of available delivery countries is accessible during the Order process.
Offers, prices, promotions, delivery costs, taxes and applicable conditions are determined according to the final delivery country selected by the Customer.
A change of delivery country may result in a modification of prices, fees, Product availability, applicable conditions or render delivery impossible.
It is the Customer’s responsibility to verify, before placing any Order, that the selected delivery country corresponds to the country where delivery is desired.
Bellerose reserves the right to limit or refuse certain offers, certain Products or certain deliveries where this is justified by legal, tax, customs, logistical or legitimate commercial constraints. In the event of refusal of delivery by Bellerose, any amount already paid by the Customer shall be refunded in full within a maximum period of fourteen (14) days.
Any request to modify the delivery country after validation of the Order is subject to the prior agreement of Bellerose and may involve additional fees or conditions.
1.9 The Products are available for sale only in the countries offered during the Order process on the Website. Any Order placed outside the proposed delivery areas may be refused or cancelled. [Bellerose...05 27.docx | Word]
ARTICLE 2 – ACCEPTANCE, VALIDITY AND ACCESSIBILITY OF THE GENERAL TERMS AND CONDITIONS
2.1 These General Terms and Conditions are accessible at any time on the Website. The Customer is invited to read them carefully before placing any Order.
2.2 By validating his Order on the Website, the Customer acknowledges having read these General Terms and Conditions, understands them and accepts them fully and without reservation. This acceptance is materialised by a mandatory checkbox before final validation of the Order.
Clicking on the final validation button of the Order implies an obligation to pay.
2.3 These General Terms and Conditions constitute the entire agreement concluded between Bellerose and the Customer concerning the sales carried out on the Website. They prevail over any other document, communication or general terms originating from the Customer, unless expressly agreed in writing by Bellerose.
2.4 The Customer may at any time consult the General Terms and Conditions on the Website, save them and print them on a durable medium.
2.5 If any provision of these General Terms and Conditions were to be declared invalid, illegal or unenforceable under a legal provision or a final judicial decision, the other provisions shall retain their full validity and scope.
2.6 The fact that Bellerose does not rely, at a given time, on any of the provisions of these General Terms and Conditions shall not be interpreted as a waiver of the right to rely on them at a later stage.
2.7 These General Terms and Conditions shall enter into force as from 01/06/2026.
2.8 By validating his Order, the Customer also acknowledges having read Bellerose’s Privacy Policy describing the methods of collection, processing and protection of personal data in accordance with applicable regulations. [Bellerose...05 27.docx | Word]
ARTICLE 3 – PLACING AN ORDER ON THE WEBSITE
3.1 Legal capacity: the Customer declares to be at least eighteen (18) years old, to have the legal capacity allowing him to conclude a contract and to be fully authorised to use the payment method used during the Order. He guarantees that he has the necessary authorisations and funds.
3.2 Customer account: the Customer may place an Order either via a customer account or as a guest where this functionality is available. The creation of a customer account allows, in particular, tracking Orders, accessing purchase history, managing returns and configuring preferences. Where the e-reservation service is available, the Customer may request the temporary reservation of a Product in-store for a maximum period of forty-eight (48) hours.
3.3 Account security: the Customer is responsible for the confidentiality of his login credentials and password. Any use of the customer account carried out using the Customer’s credentials shall be presumed to have been carried out by him, unless proven otherwise.
3.4 Availability of Products: the Products offered for sale are those displayed on the Website at the time of consultation by the Customer, within the limits of available stock. In the event of unavailability of a Product after validation of the Order, the Customer shall be informed as soon as possible. The Order for the unavailable Product shall be cancelled and fully refunded, and only the Products actually shipped shall be invoiced.
3.5 Order process: the Customer selects the Products and adds them to his basket. He then provides the information necessary for delivery and invoicing, chooses his delivery method and his means of payment. Before final validation, the Customer may verify the details of his Order and correct any errors. Final validation of the Order occurs after confirmation of payment.
3.6 Confirmation and formation of the contract: after validation of the payment, an email confirming receipt and acceptance of the Order is sent to the Customer. The sales contract is definitively concluded at the moment this Order confirmation email is sent by Bellerose, subject to the Customer’s right of withdrawal or the legitimate refusal cases provided for in Article 3.7.
3.7 Refusal or cancellation of Order: Bellerose reserves the right to refuse or cancel any Order for legitimate reasons, in particular in the event of suspicion of fraud, abusive use of the Website, previous unresolved payment dispute, manifest pricing error referred to in Article 4.5, or violation of these General Terms and Conditions.
3.8 Electronic evidence: computerised records, electronic confirmations and data stored in the information systems of Bellerose or its service providers constitute admissible evidence of the communications, Orders, payments and transactions that have taken place between the parties
ARTICLE 4 – PRICES, COMMERCIAL OFFERS AND TERMS OF PAYMENT
4.1 Prices of the Products: the applicable prices are those displayed on the Website at the time of validation of the Order by the Customer. They are expressed in euros and include the applicable taxes (including VAT), excluding delivery costs or specific return costs clearly indicated to the Customer before final validation of the Order.
4.2 Promotional offers, crossed-out prices and country of delivery: promotional offers, crossed-out prices, sales, reductions and conditional offers are applicable according to the conditions indicated on the Website and depending on the final country of delivery confirmed by the Customer during the Order process.
The country displayed during browsing has only an indicative value as long as the final country of delivery has not been confirmed. In case of modification of this country, the prices, promotions, taxes, delivery costs, availabilities and applicable conditions may be adjusted in accordance with the legal, fiscal, customs, logistical or commercial rules applicable to the selected country.
An offer, a promotion, a crossed-out price or a sales period applicable in one country may not apply, or may apply differently, if delivery is requested in another country.
The total final and definitive price is that displayed to the Customer during the last step of the Order process, before validation of the payment.
4.3 Basket amount and final total amount: the amount indicated in the basket has only an indicative value. The prices of the Products, applicable taxes and delivery costs are recalculated during the Order process according to the information provided by the Customer.
The final country of delivery, the chosen delivery method and the exact place of delivery may result in variations in prices, taxes, delays and fees, notably due to legal, fiscal, customs or logistical constraints, as well as pricing policies applied in certain areas (for example, islands or difficult-to-access regions).
The exact total amount of the Order, including the definitive price of the Products, applicable taxes (including VAT) and delivery costs, is communicated to the Customer during the last step of the Order process (checkout), before any validation of the payment, and it is on the basis of this amount that the Customer undertakes.
4.4 Modification of prices: Bellerose reserves the right to modify its prices at any time. However, the Products will be invoiced on the basis of the prices displayed and validated at the time of the Order.
4.5 Manifest error in price: in the event of a manifest and derisory error in the price displayed for a Product (a price manifestly disproportionate in relation to the real value of the good), Bellerose reserves the right to cancel the Order concerned. The Customer will be immediately informed and fully reimbursed.
4.6 Means of payment: the Customer pays for the Order via the secure means of payment offered on the Website at the time of placing the Order.
4.7 Validation of payment: payment is due at the time of validation of the Order.
4.8 Securing of transactions and bank pre-authorisation: payments are processed via secure platforms operated by specialised third-party providers. The Customer’s banking data do not pass through Bellerose’s systems.
Depending on the payment method used, certain transactions may be subject to a request for bank pre-authorisation before final validation of the payment. This pre-authorisation does not constitute a definitive debit and disappears automatically in accordance with the time limits applied by the Customer’s banking institution
ARTICLE 5 – DELIVERY AND TRANSFER OF RISK
5.1 Delivery areas: the Products are delivered only in the countries offered during the Order process.
5.2 Methods of delivery: depending on the options available per country, delivery is carried out to home, to a relay point or to a locker.
5.3 Delivery times: delivery times are indicated during the Order process. In the absence of indication or specific agreement on the delivery date, Bellerose undertakes to deliver the Products within a maximum period of thirty (30) calendar days from the conclusion of the contract. In the event of delay in delivery not attributable to the Customer or to a case of force majeure, the Customer may require Bellerose to carry out delivery within an additional reasonable period. If Bellerose has not performed within this new period, the Customer shall have the right to terminate the contract and to obtain full reimbursement of the sums paid.
5.4 Delivery address: the Customer is responsible for the accuracy and completeness of the delivery information provided. Once the Order is confirmed and transmitted for logistical preparation, it is no longer possible to modify it, cancel it or change the delivery address. This limitation shall not, however, affect the Customer’s legal right of withdrawal in accordance with Article 6 of these General Terms and Conditions.
5.5 Tracking and indicative delays: the Customer receives electronic tracking information after shipment of the Order. The delivery times communicated by Bellerose are provided as an indication and may be affected by events beyond the control of Bellerose, in particular carrier delays, logistical disruptions, social movements, weather conditions, customs controls or periods of high commercial activity. Bellerose nevertheless undertakes to inform the Customer as soon as possible when a significant delay is observed.
5.6 Verification of the parcel: the Customer is invited to check the apparent condition of the parcel and of the Products upon receipt and to report any apparent anomaly to Bellerose’s customer service as soon as possible.
5.7 Proof of delivery and abusive behaviour: the tracking information transmitted by the carrier, including validation by scan, code or QR code presented by the Customer at the time of delivery of the parcel, constitute a presumption of effective delivery. The Customer may however provide any element allowing to contest this information.
In the event of repeated disputes deemed unfounded, manifest inconsistencies in the Customer’s statements, abusive use of the return procedure or behaviour likely to be qualified as fraudulent, Bellerose reserves the right to take any appropriate measure. These measures may include the temporary or permanent suspension of access to the Website or the refusal of future Orders, in compliance with the principle of proportionality and on the basis of legitimate grounds.
5.8 Parcel not delivered, not collected or returned to Bellerose: where the parcel could not be delivered due to incomplete or incorrect delivery information provided by the Customer, or where it has not been collected within the time limits without legitimate reason, the parcel shall be returned to Bellerose.
In such situations attributable to the Customer, Bellerose shall reimburse the amount of the Order, after deduction of the logistical return costs actually incurred for the return of the parcel.
The amount or the method of calculation of these costs is communicated to the Customer in a clear and accessible manner prior to validation of the Order.
Where the Customer exercises the legal right of withdrawal, the return costs shall remain at the Customer’s expense, unless otherwise clearly indicated on the Website at the time of the Order.
The amount or the method of calculation of these costs is communicated to the Customer in a visible and accessible manner prior to validation of the Order.
5.9 Transfer of risk: the risk of loss or damage to the Products is transferred to the Customer at the moment when he, or a third party designated by him other than the carrier proposed by Bellerose, takes physical possession of the parcel.
ARTICLE 6 – RIGHT OF WITHDRAWAL / COMMERCIAL RETURN
6.1 Legal right of withdrawal: in accordance with the Belgian Code of Economic Law and European regulations, the Customer has a legal period of fourteen (14) calendar days from the day following the day of receipt of the Product (or of the last Product for an Order delivered in several instalments) to exercise the right of withdrawal, without having to state any reason.
The Customer exercises the right of withdrawal via the online return platform made available by Bellerose, by using the button or functionality specifically entitled “right of withdrawal” and by following the instructions indicated. The request must be submitted before expiry of the withdrawal period.
Failing the use of this functionality, the Customer may also notify Bellerose of the decision to withdraw by means of any other unambiguous statement expressing the wish to withdraw, sent before expiry of the withdrawal period.
The Products must be returned under the conditions provided for in Articles 6.3 and 6.4. The direct costs of returning the Products in the event of exercise of the right of withdrawal remain at the Customer’s expense, unless otherwise indicated on the Website.
6.2 Extended commercial return period: without prejudice to the legal right of withdrawal of fourteen (14) days, from which no derogation may be made, Bellerose grants the Customer an extended commercial return period of thirty (30) calendar days from receipt of the Products. For certain temporary commercial operations specified on the Website, this additional commercial period shall not be applied and only the mandatory legal period of fourteen (14) days shall be available.
6.3 Return conditions: the returned Products, whether under the legal or commercial right, must be complete, unworn, unwashed, undamaged and accompanied by their original tags. The Customer’s liability may only be engaged in respect of the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Products.
6.4 Return time limits: the Products must be sent back no later than within fourteen (14) days following notification of the decision to withdraw (legal framework) or within the maximum period of thirty (30) days (commercial framework).
6.5 Effects of withdrawal: in the event of valid exercise of the right of withdrawal within the legal period, Bellerose reimburses all payments received from the Customer, including standard delivery costs, within a period of fourteen (14) days from notification of withdrawal; reimbursement may, however, be deferred until recovery of the goods or until the Customer has provided proof of dispatch of the goods, the retained date being that of the first of these events.
ARTICLE 7 – RETURNS, REIMBURSEMENT AND EXCHANGE
7.1 Return procedure: the Customer registers the return request via the dedicated online platform available on the Website.
7.2 Deposit of the parcel: where Bellerose provides a prepaid shipping label, the Customer must deposit the parcel in the network of the indicated carrier, in accordance with the instructions provided.
7.3 Processing: subject to Article 6.5 applicable in the event of exercise of the legal right of withdrawal, reimbursement is made after actual receipt, inspection and validation of the conformity of the returned Products in Bellerose’s warehouse
7.4 Return costs: if return costs are borne by the Customer, or deducted from the reimbursement, this information as well as their indicative amount are brought to the Customer’s attention in a clear and visible manner on the Website before conclusion of the Order.
7.5 Exchanges: to date, no direct exchange is offered via the Website. The Customer wishing to obtain another Product must make a standard return in accordance with these General Terms and Conditions, and then place a new separate Order on the Website.
ARTICLE 8 – LEGAL GUARANTEES
8.1 Legal guarantee of conformity: all Products sold on the Website benefit from the legal guarantee of conformity provided for by Articles 1649 bis et seq. of the Belgian Civil Code. This guarantee applies to any lack of conformity existing at the time of delivery of the Product and appearing within a period of two (2) years from that delivery. Any defect appearing within that period is presumed to have existed at the time of delivery, unless proven otherwise.
8.2 Hidden defects: the Customer also benefits from the legal guarantee against hidden defects in accordance with Articles 1641 et seq. of the Civil Code
8.3 Implementation: in the event of a defect or lack of conformity being found, the Customer must contact Bellerose’s customer service as soon as possible. If the defect is confirmed, the Customer is entitled, as a priority, to free repair or replacement of the Product. If these options are impossible or disproportionate, the Customer may demand an appropriate reduction in price or termination of the contract with full reimbursement.
8.4 Exclusions: the guarantees do not cover normal wear and tear of the Product, damage resulting from improper use, negligence, lack of maintenance or failure to comply with washing and care instructions.
8.5 Costs: in the event of proven lack of conformity covered by the guarantee, all return and shipping costs for the replacement Product are borne in full by Bellerose.
ARTICLE 9 – RETENTION OF TITLE
The delivered Products remain the exclusive property of Bellerose until full and effective payment of the principal price and accessories
ARTICLE 10 – LIABILITY
10.1 Contractual liability: Bellerose is automatically liable for the proper performance of the obligations arising from the contract concluded at a distance. Bellerose may only be released from its liability by proving that the non-performance or improper performance of the contract is attributable either to the Customer, or to the unforeseeable and insurmountable act of a third party external to the contract, or to a case of force majeure
10.2 Use of the Products and access to the Website: the Customer is responsible for the use made of the Products. Bellerose endeavours to maintain access to the Website but cannot guarantee the complete absence of technical interruptions beyond its reasonable control.
ARTICLE 11 – INTELLECTUAL PROPERTY
All elements present on the Website, in particular texts, visuals, logos and trademarks, are protected by copyright and intellectual property law. These elements remain the exclusive property of Bellerose or of its licensors. Any total or partial reproduction is strictly prohibited.
ARTICLE 12 – APPLICABLE LAW AND SETTLEMENT OF DISPUTES
12.1 Applicable law: these General Terms and Conditions shall be governed by Belgian law. In accordance with the European Rome I Regulation, the application of Belgian law shall not, however, deprive the Customer residing outside Belgium of the protection afforded by the mandatory and more favourable provisions of the Customer’s own national consumer legislation.
12.2 Online dispute resolution: in the event of a complaint or dispute, the Customer is invited to contact Bellerose customer service as a matter of priority.
In accordance with Regulation (EU) No 524/2013, the European Commission has established an Online Dispute Resolution (ODR) platform, facilitating the independent out-of-court settlement of online disputes between consumers and traders within the European Union.
This platform is accessible at the following address: https://ec.europa.eu/consumers/odr/.