CGV/ CGU

GENERAL TERMS AND CONDITIONS OF SALE

ARTICLE 1 - PURPOSE AND SCOPE OF THESE GENERAL TERMS AND CONDITIONS

1.1 These general terms and conditions of sale (hereinafter the "General Terms and Conditions") apply to the contractual relationship between the Belgian company BELLEROSE BELGIUM SA, whose registered office is located at 1213 Chaussée de Waterloo, 1180 Uccle, registered with the ECB under number 0442.058.395, and registered with Refashion under IDU number FR385250_11TQET, hereinafter referred to as "Bellerose", and the "Client" who meets the definition of "consumer" within the meaning of the Code of Economic Law, published on: www.bellerose.com (hereinafter referred to as the "Website").

1.2 The purpose of these terms and conditions is to define the terms and conditions for the online sale of products marketed by Bellerose on its website (hereinafter referred to as the "Products").

 1.3 These terms and conditions apply to all orders for Products (hereinafter referred to as the "Order(s)").

1.4 Bellerose reserves the right to adapt or modify these terms and conditions at any time. The version of the terms and conditions applicable to a sale is the one displayed on www.bellerose.com at the time of the Order.

1.5 Bellerose uses an automated returns management platform, developed and operated by a specialised service provider, acting in the name and on behalf of Bellerose. This platform allows the management of return, exchange or refund requests, including the processing of any additional payments.
Bellerose remains solely responsible for the execution of the sales and the respect of the Client's rights.

1.6 The Products are available for sale exclusively for delivery to the following countries: Belgium, France, Netherlands, Germany, Austria, Denmark, Ireland, United Kingdom, Switzerland, Italy, Luxembourg, Poland, Portugal, Spain, Sweden, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia. Any Order placed for another country may be refused or cancelled.

ARTICLE 2 - ACCEPTANCE, VALIDITY AND DURATION OF THE GENERAL TERMS AND CONDITIONS

2.1 The fact of contracting with Bellerose implies full and complete acceptance of these general conditions, to the exclusion of any other document.

2.2 Online acceptance of these terms and conditions shall be evidenced by a compulsory tick box when finalising the Order on the website.

 2.3 The Customer may also consult the text of the general terms and conditions at any time, save them and print them from the Website. If this is not possible due to technical problems, a request to receive the general terms and conditions may be sent by e-mail to the following address: [e-mail]

2.4 These General Terms and Conditions have been in force since 04/06/25. [PA1] 

2.5 By validating his Order, the Customer acknowledges having read the Privacy Policy of Bellerose available at: https://bellerose.com/pages/legal-privacy This specifies the use of his personal data in accordance with the RGPD.

ARTICLE 3 - PLACING AN ORDER ON THE SITE

Capacity

3.1 The customer declares that he/she is of legal age (at least 18 years old) or has authorisation from his/her parents or guardians to place an order on the Site. The customer also declares that (i) he/she is fully entitled to use the means of payment and (ii) that these means of payment allow access to sufficient funds to cover all costs resulting from the purchase of the Products. The Customer is financially responsible for any Sales Order made, whether in his/her own name or on behalf of third parties, including minors.

3.2 In order to facilitate the placing of orders via the Site, Bellerose gives its Customers the opportunity to create a customer account. This registration is not compulsory but allows the customer not to have to encode their data for each Order.

3.3 The creation of your customer account will imply the communication of your name, first name, email.

3.4 The Customer guarantees the truthfulness and accuracy of the information provided by the Customer or any third party using the Customer's data, unless You prove that the information provided by the third party is the result of fraud not due to Your fault or negligence.

Placing an Order

3.5 You may place an order on our Site for any Product that is available on our Site and subject to the availability of these Products in our stocks.

3.6 You will be able to keep each Product selected during the same open shopping session in your Shopping Basket.

3.7 Before finalising your Order, a summary screen will appear showing all the details of the Products selected, which will allow You to check the details of your Order and correct any errors. Bellerose invites You to ensure that all the information on this summary screen is correct. This information cannot be changed once the Order has been validated.

3.8 The Order will only be effective after full payment of the price including VAT of the Order and acceptance of the terms and conditions of sale in force at the time of placing the Order via the tick box system described in Article 2.

Confirmation of the Order

 3.9 Once the Order has been placed, You will receive a confirmation e-mail containing all the details relating to the Order, the price paid including VAT, the delivery charges and the delivery details. In the event of a complaint, Bellerose's contact details will also be included.

ARTICLE 4 - PRICE AND TERMS OF PAYMENT

Prices

 4.1 The prices indicated on the site are in euros including VAT. These prices do not include delivery costs.

 4.2 The prices applied are those indicated on the site when the Order is registered.

4.3 The price due by the Customer corresponds to the amount indicated on the summary page, which the Customer will have read before validating his/her order.

 4.4 Payment for Products may be made by one of the following methods, subject to availability at the time of ordering:

• Credit cards: Visa, MasterCard, American Express

• Debit cards: Bancontact

• Electronic payment: PayPal

• Mobile payment :

      - Apple Pay (if enabled on Apple devices and compatible browsers)

      - Google Pay (if activated on Android devices and compatible browsers)

• Expedited payment : Shop Pay (Shopify account required)

• Deferred payment: Klarna (payment in instalments, subject to eligibility and acceptance of Klarna conditions)

The customer acknowledges that certain payment methods may depend on third-party providers (Stripe, Klarna, Google, Apple), which may apply their own terms of use and data processing policies. By using one of these methods, the customer also accepts the specific contractual conditions of the provider concerned.

In the event of an exchange for a more expensive item, payment of the difference is made exclusively via the Bellerose returns platform, via the services of our partner and via the payment solution integrated into the returns platform (Stripe).

 ARTICLE 5 - EXECUTION OF THE ORDER

Delivery 5.1 Bellerose entrusts the delivery of its products to several third party transport companies. Delivery rates may vary depending on the carrier. The exact amount of these transport costs will always be communicated to you when finalising your order.

Delivery times

5.2 The announced delivery times apply from the moment the customer receives the confirmation email sent by Bellerose subject to the validation of the payment, the delivery times will however be communicated as an indication.

5.3 In principle, Bellerose undertakes to make every effort to deliver the products ordered within a reasonable time.

 5.4 If the Products ordered are unavailable at the time of the order and cannot be delivered within a reasonable time after receipt of payment by Bellerose, Bellerose shall inform the customer by email upon receipt of the order and shall cancel and refund the order. 5.5 When the product ordered is ready to be dispatched, Bellerose will send an email to the customer confirming the dispatch (or availability where applicable) of the Order. A tracking number will then be sent to the Customer, to enable them to track their order via the website of the carrier concerned.

5.6 For more information on delivery times and tracking, please consult the "delivery and transport" page available on the Site at https://bellerose.zendesk.com/hc/en-be/categories/8822015413650-Hassle-free-Return-Policy.

5.7 For deliveries to the United Kingdom and Switzerland, shipments are made once a week from our warehouse. The returns form is included in the parcel and the returns platform is not accessible from these countries. No exchanges are offered for these destinations, only cash on delivery. Any customs duties are payable by the customer, and VAT is not recoverable on these deliveries.

5.8 For deliveries to Sweden, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia and Slovenia, Customers may use the online returns platform. However, the cost of returning the goods is borne by the Customer, who also assumes the risks associated with transporting the returns. It is therefore recommended to use a service with tracking.

ARTICLE 6 - RECEIPT OF THE ORDER

6.1 Upon receipt of the Sales Order, the Customer shall verify the conformity of the Products received. Any anomaly concerning the delivery (damaged parcel, missing or damaged products, products that do not conform to the Sales Order, etc.) must be reported within 14 days of receipt of the Products to Bellerose's customer service department at the following address - By post, by writing to the following address: Bellerose Belgium SA Customer Service Department Rijshout 3 1702 Dilbeek Belgium - By email at the following address: [e-mail] - By telephone on [phone] (Monday to Friday, 9am to 4.30pm)

6.2 Once the above notification has been made, the Customer has 14 days to return the Product received in its original packaging.

6.3 Subject to compliance with the conditions of return specified below, Bellerose will proceed to reimburse the amount of the Products returned according to the rates in effect when the Order was placed.

ARTICLE 7 - WITHDRAWAL / CANCELLATION OF THE ORDER

Right of withdrawal

7.1 In accordance with Articles VI.47 et seq. of the French Code of Economic Law, as a consumer you have a period of 14 calendar days from the day after you receive the Products ordered to withdraw and cancel your Order, without having to give any reason.

Where the Order includes several Products, the right of withdrawal may be exercised for one or more Products only, and at different times within the legal time limit of fourteen (14) days from receipt of each Product.

7.2 A written request for cancellation must be sent before the end of the withdrawal period to the following address: - By post, by writing to the following address: Bellerose Belgium SA Customer Service Department Rijshout 3 1702 Dilbeek Belgium - By email to the following address: [e-mail]

7.3 If the Product ordered has already been delivered at the time the customer decides to cancel, the Product must be returned in its packaging to the address stipulated on the returns slip included in the package delivered, within 14 days of the day on which You made your written request to cancel the Order.

Consequences of cancelling the Order

7.4 If the conditions mentioned above are met and subject to compliance with the return conditions specified below, Bellerose will refund the Product, under the conditions defined below.

ARTICLE 8 - RETURNS, REFUNDS AND EXCHANGES

Return conditions

8.1 Bellerose will only accept to reimburse the Products if they are returned intact to the address stipulated on the return form with their original packaging and accessories, ready for a new commercialization, and more particularly if the following conditions are respected: - the Products must not have been worn, washed and/or damaged. - The labels must still be attached to the Products. - The right of withdrawal and return does not apply to sealed products, which cannot be returned for health or hygiene reasons if the seal has been removed. This may include certain items of underwear, swimwear, piercing jewellery, beauty products and cosmetics. [PA2] Therefore, cosmetic products, whether sealed or not, cannot be taken back, exchanged or reimbursed.

The exchange of a Product for another article, carried out at the request of the Customer, constitutes a commercial gesture granted by Bellerose. It does not extend the right of withdrawal[PA3]  initial, which is deemed exercised upon return of the first item. No new right of withdrawal will be opened on the Product received in exchange, unless it is the subject of a new separate order.

8.2 If You are unable to return the Products delivered to You in their entirety or if they have deteriorated, Bellerose will deduct from the refund the value of the Products not returned and/or deteriorated, in accordance with the rates applicable when the Order was placed. 8.3 This does not apply if You noticed the deterioration yourself upon delivery. Return procedures

8.4 For more information on how to return goods, please refer to the page: "Easy Online Returns" available on the Site at the address Bellerose Help center (zendesk.com) Refund Policy

All returns and exchanges must be handled via the online returns platform, which can be accessed at the address given in the confirmation email or via the https://bellerose.zendesk.com/hc/en-be/categories/8822015413650-Hassle-free-Return-Policy page.

8.5 Refunds, including delivery costs, will be made using the same method of payment originally used by the customer to pay for the Order. Bellerose will make the refund once it has received the Products.

In the event of an exchange for a product of lesser value, the difference will automatically be refunded via the original means of payment, unless the client explicitly expresses a preference for receiving a voucher.

8.6 The Customer shall bear the costs incurred in returning the Products, excluding those incurred in returning the Products in one of the cases provided for in article 6.1 of these general terms and conditions. Terms of exchange

8.7 Bellerose offers the exchange of Products via an online returns platform. This platform allows the customer to choose between several exchange options according to the conditions below.

The exchange is proposed according to the following conditions, within the limit of available stocks:

• Exchange for an identical item (same price, different size): no additional payment is required.

• Exchange for an item of lesser value: the difference will be reimbursed via the original means of payment, unless a voucher is explicitly requested.

• Exchanging for a higher-value item: the customer will be asked to pay the additional amount via the Stripe solution (more information, article 4.4), which is the only method accepted on the returns platform.

• Exchange for a voucher: possible at the explicit request of the Customer.

These operations are accessible exclusively via the return platform provided by Bellerose, to which the customer will be redirected from his return confirmation email.

 8.8 Exchanges of sizes and colours are authorised in the shops owned by Bellerose and Duobelle Sarl. You will find the addresses of the different shops on our website www.bellerose.com/pages/stores

8.9 Returns to shops

The Products ordered on the Site can be returned to a Bellerose shop within thirty (30) days of receipt of the order.
The return in shop does not give rise to a refund but only to :

• an immediate exchange (while stocks last),

• or the issue of a voucher valid for one (1) year in all Bellerose shops and on the website.

No cash or credit card refunds will be made in shop for online purchases.
The customer can nevertheless opt for a classic return via the online return platform if he wants a refund on the initial means of payment.

ARTICLE 8.10 - NON-CONFORMING RETURNS AND NO RETURNS

Bellerose reserves the right to refuse a refund, exchange or issue a voucher in the following cases:

• The returned Product is incomplete, damaged, washed, used or without its original label;

• The returned Product is not eligible for the right of return (unsealed hygiene product, item out of date, etc.);

• The returned product does not come from Bellerose or does not correspond to the initial order (e.g. article of another brand, substitution, product not listed).

• The return has not been registered on the dedicated platform or has been made after the legal deadline.

• The customer has requested a return but has not sent it within a reasonable period of time.

In all these cases, the returned Product can be sent back to the customer without any other procedure. Bellerose will be responsible for the return shipping costs, as long as these costs are reasonable and proportionate.
However, if the return costs are deemed excessive or manifestly unreasonable, Bellerose reserves the right to ask the customer to pay all or part of these costs, before any return, and no refund, exchange or credit note can be requested.

Bellerose also reserves the right to definitively close the return procedure if the returned item does not meet any of the validation criteria provided for in these general conditions.

8.11 Bellerose reserves the right to refuse any new Order from a customer in the event of repeated abusive or fraudulent behaviour, in particular abnormally frequent requests for returns, erroneous declarations, or misuse of the after-sales service.

ARTICLE 9 - GUARANTEES

9.1 All the Products sold on the Site benefit from the legal guarantee of the seller to the consumer provided by the Code of Economic Law. Bellerose undertakes to ensure that the Products comply with the descriptions provided on the Site, with the quality requirements that the customer may reasonably expect and with the legal provisions in force on the date of completion of the Order. This warranty may be exercised for a period of 2 years from the date of delivery of the Product.

9.2 Any complaint must be sent to the following address: - By post, by writing to the following address: Bellerose Belgium SA Customer Service Department Rijshout 3 1702 Dilbeek Belgium - By email to the following address: [e-mail]

9.3 If the legal conditions of the guarantee are met, Bellerose shall either repair or replace the Product at its own expense, unless this is impossible or disproportionate, or reduce the price or cancel the contract (refund) if the repair or replacement is impossible / disproportionate, or cannot be carried out within a reasonable time and without major inconvenience to the Customer.

9.4 Defective Products will be refunded by Bellerose. Products that have been damaged other than by normal use will not be refunded.

ARTICLE 10 - RETENTION OF TITLE

10.1 The Products remain the property of Bellerose until the effective and complete payment of the price of these Products as well as their accessories by derogation to article 1583 of the Civil Code.

 ARTICLE 11 - LIABILITY

11.1 Bellerose shall not be liable for any loss of profits, damages resulting from loss in the broadest sense of the term and/or any other direct or indirect damages of any nature whatsoever.

11.2 Bellerose shall in no event be liable for damages not inherent in the Product and/or for non-design defects resulting from an external cause, totally unrelated to Bellerose and this whether the customer is at fault or not.

11.3 The customer is responsible for the correct use of the Products, in accordance with the instructions and recommendations of the supplier or manufacturers, and for complying with the regulations in force, in particular with regard to safety.

11.4 The client undertakes to indemnify Bellerose for any damage or costs (including reasonable legal costs) resulting from any wrongful, abusive or fraudulent behaviour on its part in connection with the use of the Site or the Services.

ARTICLE 12 - INTELLECTUAL PROPERTY

12.1 The use of the Bellerose Website is reserved, except in the case of a specific and express agreement or licence granted by Bellerose, for strictly personal use.

The return platform accessible from the site may incorporate technologies or interfaces belonging to third party partners. The use of these interfaces is governed by these general conditions, without granting the client any intellectual property rights on the solutions used.

12.2 Bellerose retains full and exclusive ownership of the various data transmitted under these terms and conditions under the various laws on the protection of copyright and neighbouring rights, trademark law and patents and in particular the Law on the Legal Protection of Databases and all trademarks, texts, comments, works, illustrations and images, whether visual or audio, reproduced on the Bellerose site.

12.3 It is strictly forbidden to place a hypertext link to the Bellerose website, using the technique known as "framing" or "deep linking", without the prior authorisation of Bellerose. The request must be sent to [e-mail] and must mention the address of the url page where the link would appear on the third party site.

12.4 Any total or partial reproduction of the catalogue and/or the Bellerose Site is authorised solely for the purposes of information for private and personal use. Any reproduction and any use of copies made for other purposes are strictly prohibited.

 ARTICLE 13 - APPLICABLE LAW AND JURISDICTION

13.1 These general conditions, and more generally the contract that You conclude with Bellerose are subject to Belgian law.

13.2 You, like us, agree to submit all disputes arising from the commercial relationship between you and us to the non-exclusive jurisdiction of the French-speaking courts of the city of Brussels. You may, however, bring an action to enforce your rights as a consumer in the country of the European Union in which you reside.

13.3 The European Commission provides an online dispute resolution platform which you can access here: http://ec.europa.eu/consumers/odr/.

13.4 In the event of an unresolved dispute with the customer service, the customer may also refer the matter to the Consumer Mediation Service, an entity approved by the FPS Economy, via: www.mediationconsommateur.be

ARTICLE 14 - FINAL PROVISIONS

14.1 The fact that Bellerose does not take advantage, at one time or another, of one of the provisions of these general conditions cannot be interpreted as a waiver by Bellerose to take advantage of it later.

14.2 If any provision of these General Terms and Conditions is declared null and void or ineffective, it shall be deemed unwritten, without affecting the validity of the other provisions, unless the provision declared null and void or ineffective was essential and decisive.

14.3 The electronic data stored in the Bellerose information systems relating to the Services offered by Bellerose are authentic between the parties, until proven otherwise. These electronic data are therefore admissible evidence, valid and enforceable against customers under the same conditions and with the same evidentiary value as any document that would be established, received or stored on paper.

14.4: These General Terms and Conditions have been drawn up in French. In the event of any discrepancy, error of translation or interpretation between the different language versions available, only the French version will be deemed authentic.  

ARTICLE 15 - THIRD PARTY SERVICE PROVIDERS AND TECHNICAL RETURN PLATFORM
As part of the management of its services, Bellerose may call upon third party service providers for the technical or logistical execution of certain operations, in particular returns and exchanges. In this respect, the customer is informed that the online return operations are managed via a technical platform developed and operated by a third-party company, acting as a subcontractor on behalf of Bellerose.
Bellerose remains fully responsible for the contractual obligations and compliance of the processing, in accordance with the applicable legislation on consumer protection and personal data.

ARTICLE 16 - FORCE MAJEURE

Bellerose cannot be held responsible for the partial or total non-performance of its obligations if this results from an event of force majeure as defined by Belgian case law: strike, pandemic, war, bad weather, failure of a logistics provider, or any other unforeseeable and irresistible external circumstance. In such cases, performance of the obligations will be suspended for the duration of the event.