Orders may be delivered:
- to your home address,
- or to a pickup point depending on your country and selected carrier.
Pickup point delivery with Mondial Relay is currently available in:
- Belgium,
- France,
- and the Netherlands.
In-store pickup is not currently available.
Available delivery methods are always confirmed at checkout.
Carriers
Depending on your country, deliveries may be handled by:
- BPOST
- Colissimo
- Mondial Relay
- PostNL
- Hermes
- Sending
- GLS
- Swiss Post
- Evri
Tracking updates and delivery notifications are generally sent by email or SMS directly by the carrier.
Pickup points & lockers
Pickup deadlines vary depending on the carrier and selected delivery point.
Current collection deadlines:
- Bpost Locker: 5 calendar days
- Colissimo Locker: 5 working days
- Mondial Relay: 5 calendar days
- PostNL: 7 calendar days
- Evri / Hermes: 3 calendar days
Uncollected parcels are automatically returned once the carrier’s deadline has expired.
Pickup codes and collection instructions are sent directly by the carrier via email or SMS.
If you cannot find your pickup notification, we recommend checking your spam or junk folder.
Delivery adjustments
Depending on the carrier and destination, delivery preferences may sometimes be adjusted directly through the carrier’s website or app.
This may include:
- pickup point selection,
- redelivery,
- safe place delivery,
- or delivery rescheduling.
Important
For lost parcels, carrier investigations may take up to 30 business days.
Any false declaration may lead to further investigation.