When our payment processing partner issues a Bellerose refund, only the card used for the original payment can be refunded. If the refund has been issued to an expired card, three scenarios are possible:
- The bank detects the card is no longer valid but finds the corresponding bank account: the refund automatically switches to the new card or account.
- Our partner receives, via an update system, the new numbers that replace the expired card numbers. The valid card number is used for the refund.
- The bank rejects the refund on the obsolete card, and the funds are returned to our payment processor.
If your card is no longer valid (expired or cancelled), we advise you to contact your bank. Inform your bank about the refund date and amount.
If the funds do not appear in your account, please wait 30 days from the refund date and then contact us to obtain the refund tracking link. Refund tracking details are only available after 30 days.