When our payment processing partner issues a Bellerose refund, only the card that was used for the original commitment can be used. If the refund has already been issued to an expired card, three scenarios are possible:
- The bank sees that the card number is no longer valid, but finds the corresponding bank account: the refund automatically switches to the new card or account.
- Our partner receives, via an update system, the new numbers that replace the expired card numbers. The valid card number is used for the refund.
- The bank rejects the refund on the obsolete card and the funds are returned to our payment processor.
If your card is no longer valid (expired or cancelled), we strongly advise you to contact your bank. Remember to tell your contact person the date and amount of the refund.
If the funds still do not appear in your account, please wait 30 days from the date the refund was issued and then contact our helpdesk (email@example.com) to obtain the tracking link for your refund. Refund tracking details are only available after 30 days.