As soon as we receive your parcel, our Quality Experts will check the condition of your items as soon as we receive your parcel. If they meet the return conditions, you will be notified of the credit to your Bellerose Second-Hand customer account by email within 15 working days (from the reception date of your package at our warehouse).
Your credit will be paid as your items are validated by our Quality Experts. If more than one of your pieces is accepted, you will be credited with an amount corresponding to the total value of the pieces traded in.
Please contact our Customer Service only if the 15 working days deadline is exceeded.
You will then be able to generate one or more vouchers at your convenience (date and amount) and use them within 12 months from the date of issue in one of the following networks:
- https://www.bellerose.be Bellerose stores in Belgium, except for corners and department stores
They can be used on all articles.