As soon as we receive your parcel, each item will be washed according to the care instructions. If you have sent several items for trade-in, they will not be washed and analysed at the same time. Our Quality Experts will check the condition of your items. If they meet the return conditions, you will be notified of the credit to your Bellerose Second-Hand customer account by email within 15 working days (from the reception date of your package at our warehouse).
Your credit will be paid as your items are validated by our Quality Experts. If more than one of your pieces is accepted, you will be credited with an amount corresponding to the total value of the pieces traded in.
Please contact us only if the 15 working days deadline is exceeded.
You will then be able to generate one or more vouchers at your convenience (date and amount) and use them within 12 months from the date of issue in one of the following networks:
- In Bellerose stores in Belgium, except for corners and department stores
They can be used on all articles.