Order Processing & Shipping Schedule
Processing Times
Orders placed before 2 PM (CET) are processed the same business day. Orders placed after this time will be processed the next business day.
Shipping Days by Carrier
Shipments are dispatched on the following days, depending on the carrier:
| Country | Carrier | Shipping Days |
|---|---|---|
| Belgium | Bpost | Monday to Friday |
| France | Colissimo | Monday, Wednesday, Friday |
| Netherlands | PostNL | Monday to Friday |
| United Kingdom | Evri | Tuesday |
| Switzerland | Swiss Post | Wednesday |
| Belgium, France, Netherlands | Mondial Relay | Monday, Wednesday, Friday |
| Other countries (Austria, Bulgaria, Croatia, Czech Republic, Denmark, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Spain, Sweden) | GLS | Monday to Friday |
⚠️ No shipping on weekends or Belgian public holidays, including:
New Year's Day, Easter Monday, Labour Day, Ascension Day, Whit Monday, National Day, Assumption Day, All Saints' Day, Armistice Day, Christmas Day, as well as July 31 and January 31 due to logistics.
Delivery Issues?
Tracking Issues
- If your parcel doesn’t appear in tracking within 72 hours of receiving the shipping confirmation, submit a request—we’ll investigate with our delivery partner.
- If your tracking status hasn’t updated for more than 5 business days or your parcel is marked as ‘delivered’ but missing, contact us immediately.
Can I Change My Order?
Once confirmed, orders cannot be modified, including:
- Shipping address
- Item selection
- Sizes
Updated Delivery Times Table
| Country | Carrier | Estimated Delivery Time (after expedition) |
| Netherlands | PostNL | ± 1 business day |
| Belgium, France, Netherlands (parcel shop delivery) | Mondial Relay | ± 1 business day |
| Luxembourg | GLS | ± 1 business day |
| Belgium | Bpost | ± 2 business days |
| France | Colissimo | ± 2 business days |
| Denmark | GLS | ± 2 business days |
| Germany, Italy, Czech Republic | GLS | ± 3 business days |
| Spain, Austria, Poland, Croatia, Lithuania, Romania, Hungary, Latvia, Slovakia | GLS | ± 4 business days |
| United Kingdom | Evri | ± 5 business days |
| Portugal, Sweden, Estonia | GLS | ± 5 business days |
| Ireland, Slovenia, Malta | GLS | ± 6 business days |
| Finland | GLS | ± 7 business days |
| Switzerland | Swiss Post | ± 9 business days |
| Greece | GLS | ± 10 business days |
| Bulgaria | GLS | ± 15 business days |
⚠️ Delivery times are estimates and may vary depending on the carrier.
Tracking & Order Status
Tracking activates within 8 hours after shipping. If you don’t see updates:
- Check your spam/junk folder for the shipping confirmation.
- Use the tracking link in your confirmation email.
- Log into your Bellerose account on bellerose.com to track your order.
Still no updates? Reach out to us.
Additional Questions
Out of Stock Items
If an item is unavailable after you place your order, you’ll receive an automatic refund and a confirmation email.
Express Shipping
For now, we offer a reliable standard delivery and do our best to ship your order as quickly as possible.
Return Costs
If you return an order, your original shipping fee will be converted into a return fee. This means the return cost will be the same as what you originally paid for delivery.
Missed Delivery?
If the carrier couldn’t deliver your order, you’ll receive a notification with pickup details. Some carriers may require an ID for collection.