Every piece has a story. Sometimes it needs a second chapter.
Product concerns, repairs or legal warranty. here's how we help.
At Bellerose, we believe a garment should last, evolve, and live with you.
Every piece is carefully inspected before leaving us, but if something seems off, we’ll be here.
If your item was purchased on bellerose.com
Submit a request via our online form and include:
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A few clear photos of the item
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Your order number (starting with BEL2…)
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A photo of the sewn-in label inside the garment
Prefer to speak to someone? You’re always welcome in one of our stores.
If your item was purchased in a Bellerose store
Please return to the same store, ideally with your receipt.
Our team will assess the situation and find the most appropriate solution with you.
Tip: ask for your receipt by email — it makes things easier later.
If your item was bought from a Bellerose stockist
Kindly reach out to the point of sale or retailer’s website.
They’ll apply their own return policy.
If your item is from a curated brand
We work closely with each brand’s quality team.
To investigate properly, please send:
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Your Bellerose order number or receipt
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Four photos: full view + detailed close-ups
Specifics by brand:
Patagonia
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STY number (5 digits), color code, and size
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Close-up of the damaged area
Shoes
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Barcode on the box or full article code (season + ref + size)
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Photos of the soles and inside lining with codes or QR tags
Please allow up to 14 working days for the brand’s response.
Note: we cannot offer replacements or refunds without their approval.
Forgotten security tag?
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You can return the item for a full refund
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Or visit your nearest Bellerose store to have it removed
Understanding your legal warranty
In the European Union, every garment is covered by a two-year legal warranty.
This covers any technical defect — such as a faulty seam, zipper or issue with workmanship or materials under normal use.
At Bellerose, we honour this legal commitment.
If a defect appears within two years of purchase and you have valid proof, we’ll offer a suitable solution: repair, replacement, or refund.
We also distinguish between a technical defect and signs of wear that occur naturally over time, especially if care instructions weren’t followed. These are not covered by warranty.
If the issue relates to improper care, heavy wear or use beyond the garment’s intention, we may not be able to help — but we’re always happy to listen.