Quality & After-Sales Support at Bellerose
At Bellerose, we take pride in offering high-quality items designed to last. However, if you notice a minor defect despite our strict quality checks, we’re here to help. Here’s what to do based on where you made your purchase:
Purchased on Bellerose.com?
Submit a request via our online form and include:
✔ Several clear pictures of the item.
✔ Your order number (starts with BEL2…).
✔ A photo of the sewn-in label (inside the garment).
Near a Bellerose store? Feel free to visit us in person—our team will gladly assist you!
Purchased in a Bellerose Store?
Visit your favorite Bellerose store where you bought the item and bring your receipt.
Our team will assess the situation and find the best solution for you.
💡 Tip: Request your receipt via email to keep it handy for future reference.
Purchased a Product from Our Curated Brand Selection?
For items from brands we carefully curate, we’ll liaise with their Quality Department on your behalf. To process your request, please provide:
✔ Your purchase receipt or Bellerose order number (BEL2…).
✔ At least 4 photos: full product view + close-ups of the issue.
For Patagonia products, please also include:
✔ STY number (5 digits) & color code (3-4 letters).
✔ Size and a detailed photo of the damaged area.
For shoes, we need:
✔ A photo of the barcode on the shoebox or full item code (SEASON + ARTICLE CODE + SIZE).
✔ Pictures of the soles and inside lining showing all written details, including any QR code.
⏳ Processing Time: It may take up to 14 working days for the brand’s Quality Department to assess your request.
📌 Important: Bellerose cannot make any commercial gestures without the brand’s official approval.
Security Tag Left on Your Item?
✔ The easiest solution is to return the item for a full refund.
✔ Alternatively, you can visit the nearest Bellerose store to have it removed.