Keep in mind
- Switzerland and UK: It might take up to 20 days in these countries. Contact us if you're concerned.
- Bellerose Second Hand Purchases with Gift Cards: You'll receive another gift card usable only on the Bellerose Second Hand website.
- Please note that we do not offer home pickup services. To process a return, you must visit the parcel shop associated with the return label.
- We recommend searching for the nearest parcel shop using your favorite Map app or by visiting the carrier’s website. Once there, you can easily drop off your parcel.
Email Notification
You'll get an email once we've processed your refund.
Processing Time
It may take up to 14 working days for our warehouse to handle your return.
Keep Your Receipt
Hold onto your receipt until your return reaches us.
Refund Details
- Refunds go back to your original payment method.
- You'll receive the exact amount you paid.
- If you decide to return something, we'll refund the product's price.
- You're responsible for return shipping.
- Check our Return Policy for details.
Payment Methods
- Your refund should appear in your bank account within 10 days (usually sooner).
Omnicanal Gift Cards
- Your cards will be updated with the new balance.
- You'll get an email with your new card code or confirmation of the update.