Processing Time & Refunds
📦 Return Processing Time
- It may take up to 14 working days for our warehouse to process your return.
- Delivery to our warehouse takes approximately 10 days due to logistical constraints beyond our control.
Country-Specific Information
🌍 Switzerland & UK
- Returns may take up to 20 days to be processed. Contact us if you have any concerns.
📧 Email Notification
- You'll receive an email confirmation once your refund has been processed.
💳 Refund Details
- Refunds go back to your original payment method.
- You will receive the exact amount you paid for the product.
- Check our Return Policy for more details.
Refund Timeline – Payment Methods
- Your refund should appear in your bank account within 10 days (usually sooner).
Return Conditions
You have 30 days from the date of reception to return your product. The item must be:
✔️ Unworn, unwashed, undamaged
✔️ With all original tags attached
How to Return Your Order
🚫 No home pickup service available. You must drop off your return at a parcel shop associated with your return label.
🔍 Find the nearest parcel shop using your favorite Map app or visit the carrier’s website.
For orders delivered via Mondial Relay
your return label will correspond to the local postal service:
- Belgium → Return with BPOST
- France → Return with COLISSIMO
- Netherlands → Return with POST NL
Simply drop off your parcel at a parcel shop of the corresponding carrier.
Mondial Relay does not offer return shipping at this time.
📜 Keep your receipt until your return has been received by our warehouse.
🔹 We are not responsible for lost return shipments, so we strongly recommend using a tracked shipping service.
Returns at Your Own Expense
For the following countries, return shipping is always at your expense:
🇧🇬 Bulgaria, 🇭🇷 Croatia, 🇨🇿 Czech Republic, 🇪🇪 Estonia, 🇫🇮 Finland, 🇬🇷 Greece, 🇭🇺 Hungary, 🇱🇻 Latvia, 🇱🇹 Lithuania, 🇲🇹 Malta, 🇷🇴 Romania, 🇸🇰 Slovakia, 🇸🇮 Slovenia.
Return Address
📍 Bellerose Belgium / e-commerce returns
Bellerose Belgium / e-commerce returns
Meirestraat 9A
BE-9770 Kruisem
Belgium.
📝 Include your return form inside the parcel.