Shipping and Fees Guide at Bellerose
All orders are shipped from our external warehouse. In-store pickup is not possible, but you can reserve an item to purchase it directly in a store (STOCK IN OUR STORES) . Orders placed before 2:00 PM (CET) are processed the same day. Those placed afterwards are processed on the next business day.
Shipping Fees by Country
Shipping fees cover the dispatch and handling of your order to your address, but do not guarantee manual delivery. Distribution depends on the carrier and its internal procedures.
| Country | Carrier | Free shipping threshold (€) | Free shipping & return | Order < threshold (€) | Shipping fee (€) |
|---|---|---|---|---|---|
| Belgium | BPOST (home) | 150 | Yes | <150 | 10 |
| Belgium | Mondial Relay | 150 | Yes | <150 | 5 |
| France | Colissimo (home) | 150 | Yes | <150 | 10 |
| France | Mondial Relay | 150 | Yes | <150 | 5 |
| Netherlands | POSTNL (home) | 150 | Yes | <150 | 10 |
| Netherlands | Mondial Relay | 150 | Yes | <150 | 5 |
| Germany | GLS | 150 | Yes | <150 | 10 |
| Luxembourg | GLS | 150 | Yes | <150 | 10 |
| Austria, Denmark, Ireland, Poland, Portugal, Sweden | GLS | 150 | Yes | <150 | 20 |
| Spain, Italy | GLS | 150 | Yes | <150 | 20 |
| Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia | GLS | 150 | Yes (return at your expense) | <150 | 20 |
| United Kingdom | EVRI | 300 | Yes (fees & taxes included) | <300 | 30 (fees & taxes included) |
| Switzerland | SWISS POST | 300 | Yes (fees & taxes included) | <300 | 30 (fees & taxes included) |
Returns and Return Fees
You have 30 days from the date of delivery to change your mind.
If shipping fees were charged for delivery, they also cover the return.
If delivery was free, the return is free as well.
No additional cost will be charged.
Shipping Days by Carrier
| Country | Carrier | Shipping Days |
|---|---|---|
| Belgium | BPOST | Monday to Friday |
| France | Colissimo | Monday, Wednesday, Friday |
| Netherlands | PostNL | Monday to Friday |
| United Kingdom | Evri | Tuesday |
| Switzerland | Swiss Post | Wednesday |
| BE / FR / NL | Mondial Relay | Monday, Wednesday, Friday |
| Other EU countries | GLS | Monday to Friday |
- No shipments on weekends or Belgian public holidays, including: New Year, Easter Monday, Labour Day, Ascension Day, Whit Monday, National Day, Assumption Day, All Saints’ Day, Armistice Day, Christmas, and January 31st & July 31st (for logistical reasons).
Estimated Delivery Times
(Counted after shipment – indicative data)
🇳🇱 Netherlands: Mondial Relay – ± 1 business day / PostNL – ± 1 business day
🇧🇪 Belgium: Mondial Relay – ± 1 business day / BPOST – ± 2 business days
🇫🇷 France: Mondial Relay – ± 1 business day / Colissimo – ± 2 business days
🇱🇺 Luxembourg: GLS – ± 1 business day
🇩🇰 Denmark: GLS – ± 2 business days
🇩🇪 Germany: GLS – ± 3 business days
🇮🇹 Italy: GLS – ± 3 business days
🇨🇿 Czech Republic: GLS – ± 3 business days
🇪🇸 Spain: GLS – ± 4 business days
🇦🇹 Austria: GLS – ± 4 business days
🇵🇱 Poland: GLS – ± 4 business days
🇭🇷 Croatia: GLS – ± 4 business days
🇱🇹 Lithuania: GLS – ± 4 business days
🇷🇴 Romania: GLS – ± 4 business days
🇭🇺 Hungary: GLS – ± 4 business days
🇱🇻 Latvia: GLS – ± 4 business days
🇸🇰 Slovakia: GLS – ± 4 business days
🇬🇧 United Kingdom: EVRI – ± 5 business days
🇵🇹 Portugal: GLS – ± 5 business days
🇸🇪 Sweden: GLS – ± 5 business days
🇪🇪 Estonia: GLS – ± 5 business days
🇮🇪 Ireland: GLS – ± 6 business days
🇸🇮 Slovenia: GLS – ± 6 business days
🇲🇹 Malta: GLS – ± 6 business days
🇫🇮 Finland: GLS – ± 7 business days
🇨🇭 Switzerland: Swiss Post – ± 9 business days
🇬🇷 Greece: GLS – ± 10 business days
🇧🇬 Bulgaria: GLS – ± 15 business days
Additional Information
Possible delays during launches or promotions: Delivery times may extend by 5 to 10 business days after order confirmation.
Non-European shipments: We do not deliver to countries outside Europe.
No delivery to certain areas: Canary Islands, Ceuta, Melilla, Azores, French overseas territories, Sardinia, Sicily, Channel Islands, Scilly Isles, some Greek islands and other similar zones are not covered by our delivery service.
Returns and quality issues for non-European shipments: We do not handle returns or quality issues for shipments outside Europe.
Returns, Exchanges & Tracking
Return: You have 30 days to change your mind. If you paid shipping fees initially, they also cover the return — no extra charge.
Exchange: Not offered. For another size, colour, or model, place a new order.
Return fees: Identical to original shipping fees.
Out of stock: If an item becomes unavailable after your order, you will be automatically refunded.
Undelivered parcel: You will receive a notification from the carrier with instructions. ID may be required for collection.
Order Tracking
The tracking number is sent within 3 business days after confirmation.
It activates within 8 hours after shipping.
You can track your order:
- via the tracking link in the email
- via your customer account on bellerose.com
- via the carrier's website
Still nothing after 72 hours? Contact us.
Tracking frozen for 5 business days? Or marked "delivered" but not found? Inform us immediately.