We ship your order directly to your chosen address and not to a parcel shop.
We ship all orders out of our external warehouse. Therefore it is not possible to collect your order in a Bellerose store. However, you can make an online reservation for an item in a Bellerose store (See STOCK IN OUR STORES ) and buy this article in the shop.
Delivery by Countries and Prices
The shipping fees cover the dispatch and handling of your order to your address but do not guarantee hand delivery. The distribution is at the discretion of the carrier, following its internal procedures.
Belgium
- Carrier: BPOST
- Delivery Time: max 3 working days
- Orders > 100 €: Free shipping and free returns
- Orders < 100 €: 10 € delivery fee
France
- Carrier: LA POSTE FR Colissimo (home delivery) / Mondial Relay (pickup points)
- Delivery Time: max 4 working days
- Orders > 100 €: Free shipping and Free returns
- Orders < 100 €: 10 € delivery fee
Netherlands
- Carrier: POSTNL (home delivery) / Mondial Relay (pickup points)
- Delivery Time: max 4 working days
- Orders > 100 €: Free shipping and Free returns
- Orders < 100 €: 10 € delivery fee
Germany, Luxembourg
- Carrier: GLS
- Delivery Time: max 5 working days
- Orders > 100 €: Free shipping and Free returns
- Orders < 100 €: 10 € delivery fee
Austria, Denmark, Ireland, Poland, Portugal, Sweden
- Carrier: GLS
- Delivery Time: max 5 working days
- Orders > 100 €: Free shipping and Free returns
- Orders < 100 €: 20 € delivery fee
Spain, Italy
- Carrier: GLS
- Delivery Time: max 5 working days
- Orders > 150 €: Free shipping and Free returns
- Orders < 150 €: 20 € delivery fee
Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia
- Carrier: GLS
- Delivery Time: max 5 working days
- Orders > 100 €: Free shipping
- Orders < 100 €: 20 € delivery fee
- Returns: At your own expense
United Kingdom
- Carrier: EVRI
- Delivery Time: max 10 working days
- Orders > 300 €: Free shipping and Free returns (including shipping & taxes)
- Orders < 300 €: 30 € delivery fee (including shipping & taxes)
Switzerland
- Carrier: SWISS POST
- Delivery Time: max 9 working days
- Orders > 300 €: Free shipping and Free returns (including shipping & taxes)
- Orders < 300 €: 30 € delivery fee (including shipping & taxes)
A Simple Way to Think About Fees
Withdrawal refunds cover product price and shipping costs; return costs are the customer's responsibility.
The return fee is always the same as the original shipping fee for orders under the free-return limit.
For example: If you paid €10 to ship your package, that €10 will cover your return too. You don’t pay anything extra!
For orders that qualify for free returns, you pay nothing—both shipping and returns are free.
Additional Information
- During launches and sales, delivery can take 5-10 days after order confirmation.
- No direct shipping to non-European countries
- No delivery to Canary Islands (Tenerife, Gran Canaria), Ceuta and Melilla (Spain); Azores, French overseas territories; Sardinia, Sicily (Italy); Channel Islands, Scilly Isles (UK); Aegean Sea Mykonos, Santorini Corfu (Greece).
- Delivery guaranteed within European shipping countries.
- Returns and quality issues cannot be managed for non-European shipments.
Track my Order
- When your parcel is shipped (up to 3 business days after order confirmation), you will receive a tracking number by email.
- You can track your parcel via our delivery partners' app or website.
- There can be a 1-day delay between receiving the tracking number and its activation.
- If your tracking number does not work after this time, contact us.
Change or Cancel Order
- You cannot change or cancel an order after it has been confirmed.
- We cannot change colors, sizes, add a promotion code, or change a delivery address.
- To cancel an order, return the package once you have received it.
Exchange an Item?
- To order a different color, size, or model, place a new order and send back the items that do not match your expectations.