Our virtual assistant is here 24/7 to help.
It knows our world well and can guide you through:
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Tracking your order
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Understanding delivery times
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How to return an item
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Our refund policy
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Quick questions about a product or collection
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Store hours and contact details
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Using a gift card
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Finding your size with our guides
What the chatbot can’t do yet:
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Offer personalised sizing advice
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Process images or attachments
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Handle complaints or faulty items
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Change an address or order
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Confirm the reception of your return
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Answer detailed in-store questions
You can ask a simple question like:
"How do I return something?", "Track my order", or "What’s the refund policy?"
Prefer to talk to someone?
Just type: Talk to an agent
We’ll take it from there.