What to do in case of fraudulent use of your bank card on our website?
Bellerose takes transaction security very seriously. If you notice a suspicious or unauthorized transaction on our website, follow these steps:
1. Contact your bank immediately
If a transaction appears on your bank statement without your consent, contact your bank immediately. They can:
- Verify if the transaction is legitimate.
- Initiate a dispute and, if necessary, process a chargeback (refund).
2. Verify the authenticity of the website
Bellerose only sells its products on bellerose.com and through its official physical stores. Beware of fraudulent websites that imitate our brand and always check the URL before making a purchase.
3. Our liability limitations
Bellerose is not responsible for purchases made fraudulently with a stolen or compromised bank card. Banks and card issuers are the only entities authorized to investigate and handle such cases. For confidentiality and security reasons, we cannot disclose any order information to third parties.
4. Prevention measures
To avoid fraud, we recommend:
- Using bank cards with enhanced authentication (3D Secure, confirmation via banking app, etc.).
- Regularly checking your bank statements and immediately reporting any suspicious activity.
- Never sharing your banking details via email or phone with unverified third parties.