Mondial Relay (France, Belgium, Netherlands)
-
Eco-friendly & convenient: Delivery to a nearby Parcel Shop.
-
Notification received when the parcel arrives.
-
Pick-up within 8 days with an ID.
-
Uncollected parcels are returned to our warehouse.
Colissimo (France)
-
Home delivery with QR code signature (contactless).
-
Parcel Shop pick-up only via QR code.
BPOST (Belgium)
-
Barcode-based collection at a Parcel Shop.
-
Redirection available to another location or secure spot (photo proof of delivery provided).
GLS (Multiple European Countries)
-
Physical signature required for proof of delivery.
PostNL (Netherlands)
-
Notifications via email/SMS with tracking updates.
-
Absent? Parcel is sent to a collection point for pick-up or rescheduling.
Swiss Post (Switzerland)
-
Email/SMS notifications about parcel status.
-
Missed delivery? Arrange re-delivery or pick-up at a collection point.
EVRI (United Kingdom)
-
Email notifications with delivery updates and estimated time.
-
Alternative delivery options: Neighbor, secure spot, or collection point.
General Delivery Information
-
Secure Drop-Off: Specify a secure location for unattended deliveries.
-
Parcel Tracking: Scanners track parcels in real-time.
-
False Declarations: Any false claim of non-receipt will be investigated.
-
Lost Parcel Claims: Investigation takes up to 15 business days.
-
No Re-shipping of Delivered Orders: If marked as delivered, it cannot be declared lost.
-
Legal Actions: False claims may lead to judicial procedures.
For any delivery issues, contact our Customer Care team immediately.