Mondial Relay
France, Belgium, Netherlands
Eco-friendly and convenient delivery to a nearby Parcel Shop.
You’ll receive a notification once your parcel arrives.
Pick-up is available for 8 days upon presentation of a valid ID.
After that, the parcel is returned to our warehouse.
Colissimo
France only
Home delivery with QR code signature (contactless).
Parcel Shop pick-up available only via secure QR code.
BPOST
Belgium only
Parcel pick-up via barcode at a local Parcel Shop.
You may redirect to another address or a secure spot (photo proof of delivery provided).
PostNL
Netherlands only
Email/SMS notifications with detailed tracking updates.
If you’re not home, the parcel will be sent to a collection point or rescheduled.
Swiss Post
Switzerland only
Regular updates via email/SMS on parcel status.
Missed a delivery? Re-delivery or collection from a local pick-up point is possible.
Hermes Germany
Germany only
Up to 4 delivery attempts before redirection to a ParcelShop.
Detailed tracking at each step of the journey.
Access to over 16,000 ParcelShops for drop-off or pick-up.
Sending
Spain only
Fast delivery across the country, including islands.
Real-time tracking via mobile app, SMS or website.
Option to adjust delivery in real time.
ISO-certified and recognised for service quality.
GLS
Available in several European countries
Delivery with mandatory physical signature for added security.
General Information
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Safe place: you may specify a secure drop-off location.
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Real-time tracking with scanner updates.
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Already marked as delivered? No replacement shipment can be issued.
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Lost parcel claims: investigation may take up to 15 business days.
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False declarations will result in legal procedures.
For any concerns, please contact our Customer Care team right away.