At Bellerose, we believe that shopping for your favorite styles should be a joyous experience. We understand that sometimes, even after making a purchase during a sale or promotion, you might have a change of heart. That's perfectly normal, and we're here to make sure your shopping experience with us is as relaxed as possible.
Here's everything you need to know about our return policy:
30 Days to Change Your Mind
We want you to feel confident in your choices, which is why we offer a 30-day return window. If, for any reason, you decide that the item you purchased doesn't quite fit your style or needs, you have up to 30 days from the date of delivery to initiate a return .
For the following countries : Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Poland, Portugal, Spain, Sweden; Switzerland, the Netherlands & the UK.
Inside your parcel, you'll find a return form. Simply complete the form and a return label and attach them securely to your package. This step helps us quickly process your return and ensures a smooth experience for you.
For the following countries : Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia
Preserving Your Benefits from Promotions
We understand that promotions, such as archive sales or flash sales, often come with enticing benefits. The good news is that if you decide to return an item you purchased during one of these special events, you won't lose out on those benefits. You will be refunded the price you effectively paid for the item, preserving the value you received from the promotion.
Important Note for Klarna Customers
For our Klarna customers, there's an additional step to keep in mind. If you made your purchase using Klarna, please notify Klarna of your return before sending the item back to us. This ensures that the return process aligns with Klarna's policies and procedures.
Once we receive your package at our warehouse, we'll process your return within 14 working days. This ensures that your funds are returned to you as quickly as possible