Each piece has a story. We only take back those in good condition.
Before you send yours in, we recommend reading our FAQs.
– Start with the serial number. All caps, no spaces. If nothing appears, clear the field and retype it fully.
Note: items sold before 2012 may not be listed.
- Choose the size and colour.
- Select the condition. This will guide the suggested value.
- Once received, our quality expert will review and confirm (or not) the proposed amount.
During your trade-in request, our simulator suggests a value between 30% and 60% of the original price — depending on the item and its condition.
This value is confirmed — or adjusted — by our reconditioning team. Once approved, your credit appears on your Second Hand account within 15 working days after reception.
If you're sending several items, they may not be checked at the same time.
You can follow the process from your customer page.